Review requests, customer reactivation and answers to common questions for shops, restaurants, hotels and attractions.
More reviews, more return visits, fewer repeated questions
Busy seasons leave no time for follow-up
In Southwest Florida, season brings packed weekends and busy phones, then the summer slowdown. Staff spend their shifts answering the same questions about hours, parking and reservations. Happy guests leave without being asked for a review, and the customer who came every week last winter never hears from you again.
What we build for retail and hospitality
01
Review requests
A request after each visit, stay or purchase, with drafted responses for a manager to approve, including the occasional unhappy review.
02
Customer reactivation
Win-back messages to past customers and guests, timed to your slow season or their last visit.
03
Website and text assistant
Answers hours, menu, parking, availability and policy questions from your approved information, and hands off to a person when needed.
04
Missed-call text-back
A text after every unanswered call, so reservation and event inquiries don’t go elsewhere.
05
Event and group inquiries
Fast replies and consistent follow-up on catering, private events and group bookings.
06
Reporting
Reviews, inquiries and repeat visits summarized automatically each week.
Built around the rules
Review requests go to every customer, not only the happy ones, and texts and emails follow consent and opt-out rules.
FAQ
Will this work with our point-of-sale or reservation system?
Many systems can connect. We confirm what yours supports during the audit.
Can the assistant take reservations?
If your reservation system allows it, yes. Otherwise it answers questions and sends guests to your booking link.
We’re a single location. Is this worth it?
Yes. Review requests and a website assistant are small projects that work for one location or many.
Ready for a busier season?
Request an AI Opportunity Audit and we’ll show you where reviews, repeat visits and inquiries are slipping today.