I helped grow VitaLounge from one location to six. Now Hub Media builds the systems that keep a growing wellness brand’s front desk from becoming the bottleneck.
Marketing and AI for IV lounges, med spas and wellness brands
Growth puts pressure on the front desk
Every new location adds more calls, more booking changes, more membership questions and more leads from ads. When the front desk is busy with walk-ins, the phone goes to voicemail, the web lead waits until tomorrow, and the member with a failed card payment quietly cancels. None of that shows up as a line item, but it adds up across every location.
Built on real multi-location experience
As CMO of VitaLounge, an IV therapy and peptide lounge brand in Orlando, David helped grow it from 1 to 6 locations over five years, running new-customer acquisition across IV, peptide and membership products. That’s the background behind every recommendation on this page.
What we build for wellness brands
01
Instant lead response
New leads from your website, Google and Meta ads get a text or call within seconds, with after-hours handling.
02
Missed-call text-back
Every missed call gets a friendly text so the conversation continues instead of going to a competitor.
03
Booking and rescheduling
A website and text assistant that answers common questions from your approved information and books into your scheduling system.
04
Membership follow-up
Automatic reminders and outreach for failed payments, expiring packages and members at risk of cancelling.
05
Lapsed-member reactivation
Campaigns that bring back clients who haven’t visited in a while, segmented by service and location.
06
Reviews
Review requests after each visit and drafted responses for a manager to approve, for every location.
07
Cross-location reporting
One view of leads, bookings and memberships across locations, instead of reports built by hand.
08
Paid acquisition
Google Search and Meta campaigns built for local, multi-location growth.
Privacy and compliance, built in
Patient health information only goes into tools whose vendor has signed a Business Associate Agreement (BAA) with you. Many useful automations, such as booking reminders and review requests, can be designed to carry no health details at all. Ads and messages make no medical claims.
How we start
01
AI Opportunity Audit: we review how leads, bookings and memberships flow across your locations today.
02
We build the one or two systems with the biggest payoff first, usually lead response or membership follow-up.
03
We monitor, improve and roll the same systems out to every location.
FAQ
Do you work with single-location lounges?
Yes, especially if you’re planning a second location. The systems are easier to set up before the growth than after.
Will this work with our booking software?
Most modern booking and membership platforms can connect. We confirm what yours supports during the audit.
Do you work outside Florida?
Yes. We’re based in Sarasota and work with wellness brands across the US.
Growing to your next location?
Request an AI Opportunity Audit and see where your front desk is losing time and members today.